Resident Satisfaction

 

RSMHA has commissioned the National Housing Federation’s Feedback Service to carry out an independent STATUS survey of our residents. All tenures (tenants and homeowners) were included in the postal survey, which took place between September and November 2009.

 

Key findings

59% of all residents responded to the survey and high levels of satisfaction with homes and services are demonstrated in the following key findings (excluding no opinions/can’t remember):

 

90% of tenants and 78% of homeowners are satisfied with the services provided RSMHA

94% of tenants and 94% of homeowners are satisfied with the quality of their home

91% of tenants and 57% of homeowners are satisfied with the repairs and maintenance service

90% of tenants feel they obtain good value for money from their rent

89% of tenants and 65% of homeowners find staff helpful

88% of tenants and 69% of homeowners think RSMHA keeps them informed

77% of tenants and 60% of homeowners think that their landlord takes account of their views

 

National comparison

The results demonstrate that tenants believe that RSMHA is providing an excellent housing service. When compared with comparable national figures, satisfaction with overall services at RSMHA is above the National Housing Federation’s average (9% higher) and the Tenants Service Authority’s 2009 average (10% higher). Tenant ratings for overall services place the Association in the TSA’s top tenth centile.    

  

Tenant Satisfaction	Overall service	Views taken into account	Repairs and Maintenance
Rosemary Simmons MHA	90%	77%	91%
TSA Top 10% average	90%	76%	86%
TSA Top 25% average	86%	69%	83%
TSA National average	80%	63%	76%
NHF average England	80%	60%	77%

 

 

 

 

 

 

 

 

 

 

Please contact us for more information about the results of this survey.