Customer Service Standards

RSMHA aims to provide excellent services. We are developing a range of ‘service standards’ so that our customers can know the minimum level of service they should expect to receive from us. 

These new service standards will include:  

• Response times to letters, emails and telephone calls
• Fair access to services
• How we will consult with residents about works and services affecting their homes & community
• How often we will inspect the standard of upkeep of internal and external communal areas
• The use and confidentiality of personal information
• How we will provide value for money services
• Completion times for repairs
• The re-let standard of empty properties made available for letting
• How we will investigate and respond to complaints

RSMHA will consult with customers, including tenants, leaseholders, and shared owners, about the content of the new standards.

If you would like to know more about these proposals or would be interested to join our Customer Panel mailing list please contact:

Nick Coverdale Housing Director 01372 461445 ncoverdale@rsmha.org.uk