Resident Consultation

RSMHA wishes to provide the highest standards of customer service and is committed to listening to and consulting with residents. We genuinely want to know what we can do to make being one of our residents a happy experience.

 

We wish to encourage all residents to let us know what they think about RSMHA and the services we provide. These are some of the ways residents can get in touch:   

 

• Contact us by letter, email or phone
• Join our Customer Panel (see below) and we’ll consult you directly by email or letter over any ideas we have for changing a service
• Join us on a monthly walkabout of your scheme or estate to identify problems – and, of course, to share your ideas for what can be done better
• Attend one of the many meetings and coffee mornings we hold with residents
• Write to us about any of the articles in Open House
• Join or set up a residents group (see below) where you live to champion the views of local people
• Apply to become an official resident board member with the Association

 

For more information please contact us. Telephone 01372 461440

 

RSMHA residents - Karen Woolton kwoolton@rsmha.org.uk

FHT & Alstonfields residents - Elaine Gregory egregory@rsmha.org.uk

Leasehold / Shared Ownership residents - Jeremy Lowry jlowry@rsmha.org.uk

 

 

• CUSTOMER PANEL

 

What is the Customer Panel?

Residents who join the panel will simply be placed on a select mailing list held by RSMHA (and not shared with anyone else). We consult with those on the list regarding the quality of services currently being provided and seek feedback about any plans we may have to introduce new services.

 

What sort of services?

For example, on the standard of communal gardening and cleaning, or the way in which we organise and undertake major works contracts (central heating, windows, etc), or about the overall quality of customer service that we provide to residents.   

 

What will joining the Customer Panel involve?

We understand that many people don’t have the time to attend meetings or the opportunity to speak with members of staff during the day. The panel makes it easier for any resident to give us their feedback from the comfort of their own home and at a time and in a way that suits them best!

 

Panel members will occasionally be invited to return a brief postal or email survey. They don’t need to attend meetings & our staff won’t ask to visit their home.

 

Is the Customer Panel replacing other ways to get in touch? 

No, certainly not. The panel is simply yet another way to have a say!

 

Interested?

Please contact us for more information.

 

• RESIDENTS GROUPS

 

One option open to all our residents is to join or start up a group at their particular scheme or housing development to help represent the interests of local residents and in many cases to also promote a greater sense of community amongst neighbours.  

 

These groups can be as informal or formal as the residents themselves would like them to be. RSMHA is always very happy to support, consult and work with any group of residents.

 

One such group is based at Gunters Mead in Esher.  Members of Gunters Mead Residents Association offer their views below about what can be achieved by joining together.     

 

“Yes it takes up time! Yes it’s hard work!  Yes it’s worth it! Our Residents Association had small beginnings, mostly arranging social activities. In 1992 RSMHA intended to make changes here and residents realised they needed a more formal liaison: so Gunters Mead Residents Association was born and the Constitution written.

 

We are now a thriving Association serving 65 flats in seven buildings, with a committee of at least ten meeting every six weeks. Residents pay a small annual fee and receive a circulated copy of the Minutes. Problems are given to the various representatives for action.  We are very active and over the years have forged strong links with RSMHA’s Directors and staff.  We are consulted in the early stages of planned works and submit our recommendations. A running list of outstanding matters, from smallest to largest, is up-dated with progress, or lack of, at each committee meeting, and the officers have regular communication with RSMHA to try to solve any difficult issues.

 

It’s not perfect and there are problems in trying to run a large site, but we would strongly recommend the system. It is a centre for communication between RSMHA and each resident – and the social activities are still just as important!”

 

Gunters Mead Residents Association 

March 2009