Action plan shows the way

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An independent survey of resident satisfaction across RSMHA suggested that the Association is providing a very high quality of service for residents. The survey did identify some areas though where we ought to consider further improvements as regards the following; 

- Ease of customer contact with RSMHA staff

- Consultation with younger residents

- Tidiness of some repairs contractors

- Greater support for victims of anti-social behaviour

- Services for residents with disabilities or health problems 

 

We have now drawn up an action plan setting out our proposals to address these issues, including the introduction of the following initiatives;

- text messaging - so residents can simply text enquiries to us from a mobile phone and we can send information such as repair appointment reminders to those wanting this service

 

- estate walk-abouts - jointly undertaken by staff and residents to create another opportunity for residents to share their views and ideas about where they live

 

- starter tenancies - for all new residents during the first year at their new home prior to then being granted a full Assured tenancy (so long as there has been no serious breach of tenancy during the first twelve months)   

 

We’d like to receive your comments about these and other proposals in the action plan. A copy of our action plan will be shared with residents shortly and is also available on request from RSMHA. Please contact us.